Is Conduit HIPAA-compliant for patient communication?

Conduit signs BAAs (Business Associate Agreements) on the Atelier tier. Standard PHI handling — encryption at rest and in transit, audit logs, restricted access. Don't store treatment notes inside Conduit's contact fields; keep that in your dental EHR.

Does Conduit integrate with my PMS (Dentrix, Eaglesoft, Open Dental)?

Webhook integrations available — most PMSes can push appointment / patient events to Conduit via standard webhooks or via a middleware like Zapier. Native integrations are on the 2026 roadmap.

Can patients opt out of SMS reminders?

Yes — Conduit auto-handles STOP / HELP keywords and writes opt-out to the contact record. TCPA-compliant.

What about Google review automation?

Conduit can fire a post-appointment SMS + email with a personalized Google Review link 4-24 hours after the visit. Click-through is measured per provider, per location.

Multi-location dashboards?

Yes — Growth tier supports 3 workspaces, Atelier unlimited. Per-location analytics with consolidated rollup.

Can the front desk approve marketing messages before they go out?

Yes — Conduit's approval workflow lets the practice manager review and approve all scheduled posts and email campaigns.

How do I migrate from Mailchimp?

CSV export from Mailchimp → Conduit import wizard. Lists, segments, and unsubscribe history are preserved. Plan templates need a 30-min recreation each.

What about insurance verification?

Conduit Docs can send a digital insurance intake form before the first appointment. Captures policy number, group, insurer, and photos of front/back of the card. Not a verification engine — pair with your existing verifier.

For dental practices

Marketing automation for dental practices

Fill chairs without a marketing manager. Recall reminders, review automation, new-patient acquisition — all from one platform.

The dental practices marketing problem

We've worked with dental practices operators. Here's what keeps breaking.

Recall calls eat front-desk time

The average dental office spends 4-6 hours/week on hygiene recall calls. Conduit auto-DMs and auto-emails 90/180/365-day overdue patients on a configurable cadence.

Reviews never come in

Patients leave happy and forget to leave a Google review. Conduit auto-texts patients 4 hours after appointment with a direct Google review link.

Insurance verification takes forever

Conduit Docs sends new-patient intake forms via magic-link before the first appointment, capturing insurance details + payment info upfront.

How Conduit fits dental practices

Inbox automation

Auto-respond to common questions (hours, location, insurance accepted) on Instagram DMs and SMS. Route urgent calls to the front desk.

Outreach (recall + reactivation)

Schedule SMS + email campaigns to overdue hygiene patients, lapsed restorative patients, and unfilled cancellation slots.

Publisher

Schedule patient-education content (Reels of procedures, before/after photos) to IG, TikTok, Facebook — once, distributed everywhere.

Docs (intake + consent forms)

Send intake, consent, and treatment plans via magic-link. E-signature, audit log, deposit-on-sign with Stripe.

Analytics (per-practice ROI)

Track ad spend → bookings → revenue per source. Especially useful for multi-location DSOs.

Link-in-bio for booking

Branded booking link from your Instagram bio — captures lead, books appointment, fires SMS reminder sequence.

The dental practice automation problem

Dental practices have a unique marketing-ops profile: high lifetime value per patient ($3k-$15k+), recurring care needs (hygiene every 6 months, varies by patient), short decision cycles (most people pick a dentist within 24 hours of needing one), and a regulated communication environment (HIPAA, TCPA, state dental board rules).

Most dental marketing tools optimize for one slice: review platforms (Birdeye, Podium) do reviews well but ignore content. Recall systems (Lighthouse 360, Solutionreach) do recall well but don't do social. Marketing tools (Mailchimp, Constant Contact) do email well but don't do SMS or DM.

Conduit consolidates these workflows into one contact graph: every patient is one record, every communication channel is unified, every revenue event traces back to its source.

How Bamberg Digital uses Conduit for dental clients

The Conduit + Atelier tier playbook for dental:

SMS reminders 24 / 4 hours before appointment (TCPA-compliant opt-in at intake)
Google review request 4-6 hours after appointment (direct GMB link, tracked CTR)
Hygiene recall: SMS + email at 6 months, 7 months, 9 months. Stops on booking event.
Lapsed-patient reactivation: 12-month, 18-month, 24-month touches. Different copy each.
New-patient welcome sequence: SMS confirmation, email with intake-form link, IG DM with what-to-expect content.

Standard Bamberg Digital implementation cost: $4,500 setup + Conduit Atelier ($997/mo) ongoing. Practices typically see $1,500-$4,000/mo lift in recall fill rate within 90 days.

Composite scenarios

Hypothetical agency scenarios drawn from real engagements. Names are illustrative.

Composite: Sacramento family dental practice

1 location, 1,800 active patients, $1.2M ARR. Spending $1,200/mo on Google Ads + $400/mo on marketing tools (Mailchimp, Hootsuite, Yotpo).

Replaced 3 tools with Conduit Growth ($397/mo). Net savings $400/mo + 12 hours/mo of front-desk time on recall automation. ROI 8 weeks.

Composite: Multi-location DSO (5 offices)

5 locations, shared marketing team, 8,000 active patients across all offices. Each location was using a different scheduling and review tool.

Consolidated 5 client workspaces onto one Conduit Growth plan. White-label dashboards per location. New-patient acquisition cost dropped 22% in 90 days.

Composite: Pediatric dental specialist

Parent-facing communication is the entire game. SMS open rate 95%, email 35%. Needed multi-channel reminders and review requests.

Conduit Flows trigger SMS + email + IG DM for parents. Review request CTR jumped from 4% (email-only) to 18% (multi-channel).

Right-sized pricing for dental practices

Most single-location dental practices run on Conduit Growth ($397/mo). DSOs with multiple locations use Atelier ($997/mo) for unlimited workspaces. Replaces typically Mailchimp ($75/mo) + Yotpo ($79/mo) + Hootsuite ($99/mo) + Birdeye ($150/mo) — $403/mo of tools today.

Start free 14-day trial See pricing

dental practices — FAQ

Is Conduit HIPAA-compliant for patient communication?: Conduit signs BAAs (Business Associate Agreements) on the Atelier tier. Standard PHI handling — encryption at rest and in transit, audit logs, restricted access. Don't store treatment notes inside Conduit's contact fields; keep that in your dental EHR.
Does Conduit integrate with my PMS (Dentrix, Eaglesoft, Open Dental)?: Webhook integrations available — most PMSes can push appointment / patient events to Conduit via standard webhooks or via a middleware like Zapier. Native integrations are on the 2026 roadmap.
Can patients opt out of SMS reminders?: Yes — Conduit auto-handles STOP / HELP keywords and writes opt-out to the contact record. TCPA-compliant.
What about Google review automation?: Conduit can fire a post-appointment SMS + email with a personalized Google Review link 4-24 hours after the visit. Click-through is measured per provider, per location.
Multi-location dashboards?: Yes — Growth tier supports 3 workspaces, Atelier unlimited. Per-location analytics with consolidated rollup.
Can the front desk approve marketing messages before they go out?: Yes — Conduit's approval workflow lets the practice manager review and approve all scheduled posts and email campaigns.
How do I migrate from Mailchimp?: CSV export from Mailchimp → Conduit import wizard. Lists, segments, and unsubscribe history are preserved. Plan templates need a 30-min recreation each.
What about insurance verification?: Conduit Docs can send a digital insurance intake form before the first appointment. Captures policy number, group, insurer, and photos of front/back of the card. Not a verification engine — pair with your existing verifier.